Tutorials, Seminars and Workshops
Support Skills Workshop by
and Principal of FT Works
your support engineers very knowledgeable on the technical side, but not always
comfortable relating to customers? Are you frustrated with off-the-shelf training
packages that are not designed for technical environments? Do you want to train
your staff in-house to ensure the training is tailored to your needs? The Tech
Support Skills workshop is the answer to your questions.
COVERS THE FOLLOWING,
Decrease support costs by enhancing your existing
staff’s ability to resolve issues quickly
Decrease the ramp-up period for new support engineers
Increase customer satisfaction
Improve your ability to coach support engineers
Improve staff morale
Tourniaire has over 15 years' experience in post-sales support in the high-tech
industry. She is the president and founder of FT Works, a management-consulting
firm that specializes in helping high-tech companies create and improve support
centers. Prior to founding FT Works in 1998, she was the Vice President of Worldwide
Service for Scopus, a leading provider of Customer Relationship Management software.
Prior assignments include stints at Sybase and Ingres, both in Technical Support
and Training management. She brings a wealth of anecdotes and true stories to
the author of "The Art of Software Support", a practical handbook for
support managers and executives, published at Prentice Hall. Her particular interests
are in people management and support processes.
to Courses/Tutorials Available
I want to explore bringing
courses to my company, please call 408-257-3000 or e-mail.
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